Retail Banking Expert

Role Overview

• Mercor is seeking senior retail banking professionals to build evaluation tasks for AI systems operating in Fortune 500 enterprise consumer banking contexts.
• The workflows are calibrated to the customer volume, regulatory complexity, and operational stakes of Fortune 500 and large national retail banks.
• Contributors design enterprise retail banking scenarios, draft reference outputs, and write rubrics that capture how senior F500 retail banking operators think.

Key Responsibilities

• Construct enterprise retail banking scenarios spanning large-scale deposit and lending operations, multi-stakeholder branch network decisions, and complex regulatory examination or compliance review cycles.
• Build tasks across F500 consumer lending (mortgage, auto, personal), branch and digital banking operations, credit risk and underwriting, fraud prevention, and customer experience/retention strategy.
• Develop retail banking operations scenarios involving tools such as core banking platforms (FIS, Fiserv, Temenos), loan origination systems (LOS), CRM platforms, and fraud detection/AML monitoring tools in F500 stacks.
• Apply enterprise retail banking frameworks (credit risk scoring models, CFPB/regulatory compliance standards, omnichannel service design, KYC/AML protocols) and produce reference lending policies, risk assessments, and executive-level operational narratives.
• Author rubrics that distinguish authentic enterprise retail banking judgment from generic textbook or licensing-exam-level recall.

Ideal Qualifications

• 5+ years working in consumer lending, branch operations, credit risk, or compliance at a Fortune 500 retail bank (JPMorgan Chase, Bank of America, Wells Fargo, Citi, U.S. Bank).
• Direct ownership of F500-scale lending portfolios, branch/digital banking operations, or regulatory compliance programs.
• Fluency in enterprise retail banking tooling and frameworks, plus understanding of how F500 regulatory examinations (OCC, CFPB, FDIC), KYC/AML compliance, and credit risk governance actually work.
• Prior rubric, banking-training curriculum, or policy/risk documentation authorship is a plus.