Knowledge Management Expert

Posted 7 Oct 2026

$70–90/hr

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Work

Remote · Contract · 40 hrs/wk

Experience

5+ years

Eligibility

CAN, USA

Field

Business operations

Skills

Human ResourcesEnterprise Search EvaluationAI Assistant EvaluationHR Knowledge ManagementKnowledge Content CurationSource Grounding EvaluationAccess Permission EvaluationContent Freshness AssessmentRetrieval and Reasoning Error AnalysisWorkday HCMGleanWorkday AssistantSanaMicrosoft 365 CopilotSharePoint SearchGuruCoveoMoveworksServiceNow AI SearchConfluenceServiceNow Knowledge BaseWorkday HelpSHRM-CPSHRM-SCPPHR

About this role

About the role

Mercor is seeking experienced HR practitioners at technology companies to evaluate AI-powered enterprise search and workplace assistants on HR knowledge tasks. You will grade how well these tools answer real HR questions—judging source grounding, permission handling, content freshness, and the root cause of failures.

What you'll do

  • Evaluate answers from enterprise search / workplace AI tools on HR topics within your area of expertise
  • Judge whether answers are tied to sources and cite them correctly
  • Assess whether results respect each user's access permissions
  • Identify stale or conflicting content across knowledge sources
  • Distinguish retrieval misses from reasoning errors

Requirements

  • 5+ years of active HR practice with demonstrated expertise in a specific HR domain
  • Currently in an HR, People Ops, Payroll, or HR Systems role at a technology company (software/SaaS, internet, hardware, semiconductors, or similar)
  • Regular hands-on use of at least one enterprise search or workplace AI assistant (e.g., Glean, Workday Assistant, Sana, Microsoft 365 Copilot / SharePoint search, Guru, Coveo, Moveworks, ServiceNow AI Search)
  • Hands-on experience using Workday HCM as an end user (not configuration-only training)
  • Not primarily a power user or administrator of only Sana or only Glean

Preferred qualifications

  • Experience owning or curating HR knowledge content (policy pages, HR help-center articles, FAQ libraries) in Confluence, ServiceNow KB, Workday Help, or similar
  • Currently an active HR practitioner rather than consultant-only
  • SHRM-CP, SHRM-SCP, PHR, or SPHR certification
  • Workday Pro certifications in relevant modules

Disclosure: Skillora is independent of Mercor. The apply button carries our referral code, and if you are placed, Mercor pays Skillora a fee. It does not change what you are paid, our ranking does not know which listings pay us, and selection is decided by Mercor’s own vetting.

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