Operations & Service Delivery Expert

Role Title: Operations & Service Delivery Expert — PowerPoint Review & Reconstruction

Role Type: Contractor

Location: Remote

micro1 is engaging Operations & Service Delivery Experts to review, reconstruct, and enhance business slides for a customer’s project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Scope of Work

1. Receive images of business slides focused on operations and service delivery topics such as process improvement, logistics reviews, service-level reviews, and capacity planning.
2. Rebuild each slide in Microsoft PowerPoint, ensuring accuracy and clarity while honoring industry terminology and definitions.
3. Transform presentations by improving data visualization, message hierarchy, and overall narrative flow using best practices in visual storytelling.
4. Document changes made to each slide, including both improvements and preservation of existing elements, with a written rationale for each choice.
5. Provide clear written logs explaining enhancements and deliberate rejections, emphasizing the importance of defending sound existing choices.
6. Edit content for precision, factual accuracy, and effective communication to executive and client-facing audiences.
7. Contribute flexible, project-based deliverables with an expected assignment duration of 1–2 hours per slide; volume may vary based on project needs.

Preferred Qualifications

1. 3+ years of experience in operations, supply chain, service delivery, or process improvement in industry or consultancy environments.
2. Demonstrated ability to design and enhance executive-level presentations in Microsoft PowerPoint for senior or client audiences.
3. Skilled in data visualization, content editing, and visual storytelling relevant to operational subject matter.
4. Strong written communication skills with the ability to explain and justify design, content, and analytical decisions.
5. Attention to detail, critical thinking, and a commitment to factual accuracy and domain integrity.
6. Familiarity with concepts such as message hierarchy, evidence-supported slide titles, and choosing the right exhibit for the message.
7. Experience in AI model training, evaluation, or rubric development is a plus, but not required.